Monday, January 6, 2014

Samsung Galaxy Note 3 - Issues-Automatic Network Lock



If your are planning to buy a new Samsung phone, please read. 

Just give a warning to people tempted to buy android. Other phones dont have this kind of Automatic Network Lock.

If you Buy the Flagship Android Phone Samsung NoteIII and insert a sim card, You will be automatically locked to that network. It locks the phone without any warning. You will realise this lock only when you try to insert another sim card. I bought this phone and travelled to another country . I tried to use another sim card and the phone will not allow. I am forced to pay roaming fees.

Dear Samsung,
I purchased this phone Samsung Note 3 4G from Danube Hypermarket in Riyadh. I was thinking I could use this when I go on vacation. I spent 3 days to fully customise all the settings and loaded all my data onto this phone including Google authenticator. After reaching India, I inserted my new SIM in India hoping I could enjoy the vacation with my note3, but to my surprise It is asking for SIM Network Unlock pin. I paid the full amount in cash hoping the phone is not locked to a provider and I can use any SIM or Network As I Like. SIM or Network Lock was not mentioned anywhere on the package. A quick google search revealed that you will be tied to the Network of the First SIM card you insert till you change your phone. Some people in US managed to unlock it with help of their network provider.  Frustrated, I gave this phone to Samsung authorized service center at kattappana, KERALA, INDIA. They demanded 2500 rupees to unlock. Since it is very important, I agreed to it. They reset my phone to factory settings. and tried many things. Even after wasting my full day and losing all my settings and data, they could not unlock it. So even after spending 2199 riyals, this thing is essentially a paper weight. I never expected a Microsoft like attitude from you. Please fire that cr*p head who advised you to install such a lock on the Phone.
The Samsung India online customer care is also c*ap. They are saying it is a 4G phone and India’s 3G network is not compatible. When they escalated the issue to the next level, they are saying they cannot help me because this phone is not made in india. Its Hardware and software are from some alien country so they cannot fix it.
I will not again repeat this mistake of buying a samsung phone. but
please send me the network unlock pin for this one .
The imie number is 357507055241973
The Sim currently working is 00966509337689 prepaid SIM from Saudi telecom company (STC)
I am trying to use Airtel Prepaid SIM 00919995398720 from Airtel India.
HOPING FOR A POSITIVE OUTCOME
DOMINIC SIMON
00919995398720
See the reply from Samsung
In response to your query regarding “Warranty Issue” Samsung note (4G), we would like to inform you that Samsung India does not provides the warranty for the warranty for out of India Products.

However, as per the mentioned query regarding "Country Lock" in your Samsung mobile model GT-P9005, we would like to inform you that every country has different power technology. India worked on AC power technology as per hardware manufacture
What a Bxxl Sh*t